Return Policy

Last Updated: August 16, 2026

At AYFIQ, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The original packaging, tags, labels, and accessories are intact.
  • The product has not been damaged due to misuse or improper handling.
  • You provide valid proof of purchase or your order number.

Some products may not be eligible for return due to their nature, hygiene requirements, or supplier restrictions.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos/videos of the product and packaging

Our team will review the request and provide the appropriate resolution.

3. How to Request a Return

To request a return, contact us at:

📧 Email: support@ayfiq.online
📞 Phone: +91 XXXXX XXXXX

Please include your order number, product name, and reason for the return.

Do not send products back without receiving return instructions from our team.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to your original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping

If the return is due to an incorrect, defective, or damaged product received from us, AYFIQ may provide or reimburse reasonable return shipping costs, subject to verification.

For returns due to a change of mind or other reasons not caused by AYFIQ, return shipping costs may be the customer’s responsibility.

6. Non-Returnable Items

Certain products may not be eligible for return, including products that:

  • Have been used, washed, altered, or damaged after delivery
  • Are missing original packaging or accessories
  • Are personalized or customized, where applicable
  • Are otherwise identified as non-returnable on the product page

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.

8. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange where available.

If the same product is unavailable, an eligible refund may be offered.

9. Refund Delays

If your refund has been approved but you have not received it, please first check your bank account or payment provider.

If the refund is still not visible after the applicable processing period, contact us at support@ayfiq.online.

10. Contact Us

For questions regarding returns, refunds, or exchanges:

AYFIQ
📧 Email: rafikmohd7863@gmail.com
📞 Phone: +91 9354201885
🌐 Website: www.ayfiq.online
📍 Location: India
🕐 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

AYFIQ — Everything you love, all in one place.

Important: This is a general e-commerce policy template. Before publishing, adjust the return window, exclusions, shipping responsibility, and refund terms to match your actual products, suppliers, Shopify settings, and applicable Indian consumer-protection requirements.